Forgot SSO ID or Password? How to Recover Your Rajasthan SSO Account

This is the method most people never know about, and it is the one that saves the most time. From the mobile number you registered with, send a text message with the text 'RJ SSO' to 9223166166. Your SSO ID arrives in an SMS reply within seconds.

Two conditions apply. The SMS must come from the exact mobile number registered on your SSO account. And this service works only if you logged into the SSO portal at least once after September 7, 2018. Standard SMS charges from your telecom provider apply. If the reply does not arrive after two minutes, the number you sent from is probably not the one registered on your account.

If SMS recovery did not work, or you prefer to do it through the browser: open sso.rajasthan.gov.in, click 'I Forgot my Digital Identity (SSOID)' below the login form, select your user category (Citizen, Udyog, or Government Employee), and enter the identity detail that matches how you registered. This could be your Aadhaar number, Jan Aadhaar ID, registered email or Google account, GSTIN, or SIPF number. Complete the CAPTCHA and click Submit.

Your SSO ID appears on screen and is sent to your registered mobile and email. One thing that trips people up: you need to enter the identity you used at registration, not just any number associated with you. If you registered with Jan Aadhaar but enter your Aadhaar number here, the portal will not find your account.

Forgetting your password is different from forgetting your SSO ID. Password reset requires you to know your SSO ID or registered email. If you have forgotten both, recover the SSO ID first using Method 1 or 2 above, then come back here.

To reset via mobile OTP: go to sso.rajasthan.gov.in and click 'I Forgot my Password', enter your SSO ID, select the Mobile option, enter your registered mobile number and complete the CAPTCHA. A reset link arrives by SMS. Open it and set a new password. Log in immediately with the new password.

To reset via email: follow the same steps but select Email instead of Mobile. The reset link arrives in your inbox. Use email reset if your mobile has poor signal. The reset link is valid for 30 minutes. Password reset via SMS (no browser needed): send 'RJ SSO PASSWORD' to 9223166166 from your registered mobile. The portal sends a temporary password by return SMS.

This is the hardest situation and there is no online shortcut for it. If the mobile number you registered with is no longer yours, whether the SIM was deactivated, the number was reassigned, or you simply changed operators, you cannot receive any OTP for online recovery. The SMS method will also not work.

What you need to do: visit your nearest e-Mitra kiosk (any Common Service Centre in Rajasthan works), carry your original Aadhaar card or Jan Aadhaar card, ask the operator to update the registered mobile number on your SSO account. Once updated, return to Method 1 or 2 to complete the recovery.

Do not create a new SSO account while waiting. Your existing account holds your scholarship history, exam application records, and all linked services. A duplicate account linked to the same Aadhaar will cause conflicts and block those services on both accounts.

If you entered the wrong password three or more times, the SSO portal locks the account for 30 minutes automatically. This is a security measure and it cannot be bypassed. Wait the 30 minutes out. Attempting login again during the lock period resets the timer in some cases, so it is better to leave it alone.

After 30 minutes, do not guess again. Use the Forgot Password link to set a known password, then log in with that. Three more wrong guesses will lock the account again.

People sometimes confuse these two situations. An account is locked temporarily (30 minutes) after multiple failed login attempts. It unlocks on its own and your data is untouched. Use Forgot Password to reset credentials before trying again.

An account is deactivated when you (or someone with access) deliberately chose the Deactivate option in Edit Profile, usually as the first step of a merge process. A deactivated account can be reactivated through the SSO helpdesk if the merge was not completed. Contact them with your Aadhaar details.

Neither situation means your account is deleted. SSO accounts are not deleted. All your data, application history, and linked services remain intact. Recovery only restores your access.

Once you recover access, two things are worth doing before closing the browser. First, go to Edit Profile (the pencil icon at the top of your dashboard) and check that your registered mobile number and email are current. An outdated number is what caused the problem in the first place for many people.

Second, change your password to something new if you reset it using a temporary one. A password like your name or date of birth is not secure for an account that holds your Aadhaar-linked data, scholarship records, and salary information.