SSO ID Captcha Not Loading — Fix
The captcha image on the SSO login page is blank or not refreshing.
Last verified: 2026-07-19
A blank or frozen captcha on the SSO login page is almost always a browser problem, not a fault with your SSO ID or the Rajasthan portal itself. The captcha is a small image the page loads separately, so if a cached copy breaks or a script is blocked, the box shows up empty and the login cannot go ahead.
Work through the fixes below in order — a hard refresh and a cache clear solve most cases within a minute. If the image still refuses to load, an ad-blocker or privacy extension is usually stripping it out, so an incognito window (which runs without extensions) is the quickest way to test that. Switching to an updated Chrome or Firefox rules out an outdated browser.
None of these steps touch your account, so you can try them as many times as you need. Once the captcha appears, type the characters exactly as shown — it is case-sensitive — and continue your SSO ID login as normal on sso.rajasthan.gov.in. If a whole run of pages misbehaves, the portal may simply be busy, so wait a few minutes and reload.
How to fix it
- 1
Steps 1
Hard refresh the page with Ctrl+F5.
- 2
Steps 2
Clear your browser cache and cookies.
- 3
Steps 3
Disable browser extensions or try incognito mode.
- 4
Steps 4
Try a different browser or device.
Frequently Asked Questions
- Why is the SSO captcha not showing at all?
- The captcha loads as a separate image, so a broken cached copy or a blocking extension can leave the box empty. A hard refresh with Ctrl+F5, a cache clear, or an incognito window restores it in most cases.
- Does a captcha problem mean my SSO ID is blocked?
- No. A missing or unreadable captcha is a display issue in your browser and has nothing to do with your SSO ID or password. Your account is unaffected, so once the image loads you can log in normally.
- The captcha loads but is rejected every time — why?
- The code is case-sensitive and some characters look alike, such as 0 and O or 1 and l. Click the refresh icon for a clearer code, type it exactly with no trailing space, and try again.